KENJI Refund Policy
Refunds are only granted in cases where the KENJI service is not provided to the client's account. It is important to note that account growth varies, and highly depends on the client account's content, area of interest, quality of posts etc.
KENJI refund policy applies for 30 days starting at the date of the account subscription. We do not offer refunds later than these 30 days. By subscribing to KENJI the client takes full responsibility for all charges related to the purchased plan. To maintain fairness to all clients, we do not allow exceptions to our refunds policy.
If you believe you are eligible for a refund, please contact KENJI's support team. In your request, include the full details of your account, subscription and reason for the refund request. We review all refunds on a case by case basis, and normally only provide refunds in extreme instances.
If your refund request is granted, it will be processed and payment will be sent through the original payment method within 5-10 business days.
Annual and 6-months subscriptions are refunded at KENJI's full discretion, within the first 30 days of subscription only. An annual subscription may be only partially refunded, based on the time remaining in the subscription, minus any discount applied.
For refunds related to specific scenarios, please see the below list:
Pausing account activity
As declared in the account Dashboard and KENJI Terms of Service, if an account is paused the subscription isn't cancelled, and charges will continue normally. Pausing an account only stops KENJI's activity on the account until it is reactivated by the client or the support team.
If a client was mistakenly charged more than the amount stated in their agreement when subscribing, they may be eligible for a refund. If you have been mistakenly charged, please contact the support team for further assistance.
Requests for a refund due to disinterest in recurring payments will be granted at the sole discretion of the KENJI company. It is the client's responsibility to check the type of payment they commit to when subscribing. The recurring nature of the payments is clearly noted in the website and during checkout.
Performance based refund inquiries are closely inspected individually, only during the first 30 days of the subscription. Performance issues may include quality of gained followers, speed of account growth etc. While KENJI is built to provide high quality and long term growth, it is under not required to grant all refund requests.
Service is not what the client expected
Refund inquiries based on the service not being what the client expected are only granted in extreme cases, as the nature of the service and how it works are clearly explained on the company website, and it is the client's responsibility to asses it before making a purchase. The request must be made within the first 30 days of subscription. KENJI is under no c to commitment to grant a refund in these cases.
Refund requests due to inactivity of the client account caused by technical issues on KENJI's side may be granted at the company's discretion. Such instances are normally refunded only if the company cannot solve the technical issue within an acceptable time.
Early cancellation of subscription
If a subscription is cancelled before its renewal date, the service continues to be provided until the subscription expires. If the client wishes to be refunded for the remaining time and terminate activity immediately, the refund request will be reviewed by the company and provided at its sole discretion.